I didn’t realize how good Apothecary By Design was until my insurance changed, and for a while I had to get my medication from another pharmacy. Fortunately, I was able to come back to ABD.
Your customer service over the past several years has just been outstanding – the little things you do mean a lot. ABD calls me when I’m due for a refill. You make sure the medication is delivered when you promise, and you send me the tracking information. Things like these means there’s less for me to worry about.
ABD’s staff has been very proactive when it comes to the cost of my medication. They automatically went ahead and got assistance with my copayment – that added up to over $1,000 a year. And I didn’t even know I was saving that much until I had to switch pharmacies. Thankfully, I’m back.
ABD puts me at ease because I know the people there are looking out after my best interests. And they’re personable, they laugh. It’s like dealing with an old-time pharmacy. You don’t have to wait on hold for 10 minutes. You don’t have to deal with red tape.
I work in sales, so I appreciate the value of good customer service. And it’s clear ABD takes that seriously. You guys really go above and beyond.
Scott, a patient with psoriatic arthritis